Shipping and Returns

SHIPPING

Free shipping on any orders over $150 USD within the United States.

We will begin processing your order right away. Please allow up to 5 business days for processing time before your order ships. Custom pieces can take up to 10 business days to process before they ship. Please see product descriptions for more accurate processing estimates. 

All orders within the US are shipped via USPS and UPS. You will receive an order confirmation once your order ships with your tracking number. Please allow up to 24 hours before the carrier updates tracking details on their site. 

 

RETURNS & EXCHANGES

We accept all unused and undamaged items within 30 days of purchase for a refund or exchange. Product must be in new condition, un-washed and with original packaging. 

All custom orders are non refundable and final sale. 

We recommend shipping any returns or exchanges with a shipping carrier that provides a tracking number.      

Once your return shipment is received in our facility, your exchange/return will be processed within 3-5 business days.     

Shipping fees will not be refunded. 

To set up a return please email info@lolinadesign.com